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Frequently Asked Questions

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Q. When and what time can I reach you?
A.

Our customer service hours for both email and phone inquiries are: Monday through Friday 10:00am to 5:00pm EST.  No exceptions.

Please allow up to 24 hours for a response to an inquiry made by email or phone.  Emails sent during non-office hours will be responded to up to 24 hours for the next business day.

*Please contact through our contact page!

Q. Do I have to ship USPS and what I do about returns/exchanges?
A.

If you really have a problem with our choice of using USPS for their shipping services please contact us and we will accommodate your needs.  However you will pay for whatever fees that comes with the other carrier you choose to use. 

 

RETURN AND EXCHANGE ADDRESS:

Nightlife Hero Returns and Exchanges

Attn: Receiving Department

297 Logan Street

Brooklyn, NY 11208-2509

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